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Measuring the right things: a high performance leadership behaviour we can all learn

quality measurementMy daughter is revising for her ‘A’ levels at the moment and I was struck by this colourful essay that I saw on the kitchen table – she had carefully studied the exam board marking scheme and had marked up her essay against each of the marking criteria to ensure she would maximise her grade.

This is a simple example of measuring the right things to maximise performance. As a high performance leadership behaviour we would call it  ‘Quality Measurement’, which is all about making your measures outcome focused. This often includes setting interconnected goals, targets or measures to improve performance. Wherever possible in an organisational context, the focus is on making things better for the customer, whether they be external or internal. It is one of the leadership behaviours rated and coached in every my360plus profile.

What do organisations tend to measure?

Companies tend to measure what is easy to measure or what has traditionally been measured, without really considering whether the measures are appropriate and will help them towards their goal. Often, organisations have far too many measures, where reports are produced every month, but no one really reads them and very little action results from the review of the data produced.

Questions to consider when developing Quality Measurement:

  • What can you do to better monitor the current project or work you are doing? How can you make sure you are making progress?
  • How can you improve the monitoring of your activities over the coming week, month and three months? What will success look like from this point over these time periods?
  • How can you have a conversation with your key customers to understand how they really measure you? What can you change that will improve success against these measures?
  • What are you measuring (because you always have) that doesn’t really add any value? How might you replace these with measures that really matter, especially to a customer?

The key to Quality Measurement is to set meaningful measures that have a significant impact on your performance.

Let’s hope my daughter has pinpointed the correct measures for her exam success!

 

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